Trying to effectively dispatch, track, and control a dispersed fleet of vehicles and workers can be a daunting task. Fleets are rapidly adopting tracking technology to monitor their vehicle operations and locations. The most common reasons cited for using vehicle tracking are: productivity, security, customer service, fuel management, asset management, health and safety, and legislative compliance.

An advanced two-way communication fleet management system can increase profitability, reduce operating costs, and increase productivity of service and delivery businesses by having access to real-time information. This provides dispatchers and customers near real-time information on the location and status of all assets and drivers. Dispatchers can communicate directly with drivers for efficient and quick route and schedule changes, additional pickups, and to be alerted to stops made or emergency situations, all of which helps minimize wasted time and resources. With drivers on the road for extended periods of time, it is imperative to be able to communicate with them as needed.