Intelligent Patient Queue Management System

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Intelligent Patient Queue Management System

Advantech's intelligent patient queue management system enables healthcare facilities to increase operational efficiency and service quality by streamlining queue management and reducing patient wait times. This web-based system allows patients to easily join a queue and check the queue status online. The system can also be integrated with other healthcare or insurance systems to provide priority service for elderly, disabled, and pregnant patients. In addition to sending patients SMS notifications of upcoming appointments, the intelligent patient queue management system can be used to generate daily or monthly real-time reports. By streamlining operations, the intelligent patient queue management system can reduce crowds and improve the overall service quality to provide patients with excellent healthcare experiences.

Locations: Registration, cashier, and admission counters at healthcare facilities

Key Features

Easy Queue Management

The intelligent patient queue management system enables the provision of self-service queue ticketing and automates patient flow distribution for enhanced counter efficiency. The system can also be customized to prioritize elderly, disabled, and pregnant patients.

Real-Time Queue Status Display

Counter staff can use a desktop computer or mobile device to call the next patient in a queue. The counter LEDs display queue ticket numbers and estimated wait times in real time. Patients can check these displays to view the queue status. Healthcare facilities can also use the queue displays to present related healthcare information.

Queue Notifications and Status Checking

The intelligent patient queue management system alerts patients of upcoming appointments and queue ticket numbers. Additionally, because the system is web-based, patients can use mobile devices to check the real-time queue status.

Queue Data Analysis

The intelligent patient queue management system can be used to generate real-time queue management reports that include data of average wait times and daily patient numbers. Management teams can then use these reports to improve counter services.