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Success Stories: GenAI and LLM

15.02.2024

Generative AI is breaking down barriers to intelligence, enabling domain experts across manufacturing, healthcare, government, and enterprise sectors to build and control AI systems more effectively. Large Language Models (LLMs) are at the forefront of this transformation, reshaping enterprise knowledge management by revolutionizing how data is organized, retrieved, and analyzed. These models excel in generating natural language text and answering        complex questions across diverse fields. Additionally, fine-tuning LLMs allows for optimization in specific tasks or domains, further enhancing their precision and effectiveness in targeted applications.

Case 1-Improve Citizen Service and Efficiency with GenAI and LLMs

When a city government introduces a new policy, it typically requires many customer service representatives to understand its specifics in order to address public inquiries. Implementing a generative AI-powered human-robot collaboration system in a citizen helpline can significantly boost efficiency, availability, accuracy, and service personalization. This technology streamlines resource allocation, scales to handle increased demand, and offers valuable insights through data analysis. As a result, it enhances the overall experience for citizens, ensuring they receive accurate and timely information while freeing up human representatives to focus on more complex tasks.

Solutions: 

AIR-520 Edge AI Server System with aiDAPTIV+ ai100 AI SSD

Case 2-Leveraging GenAI and LLMs for Enhanced Decision Support in Manufacturing

Electronics manufacturing involves complex material management and production processes, requiring multiple information systems and a large number of human resources. Incorporating LLM AI into a decision support system can lead to enhanced efficiency, improved product quality, better customer satisfaction, and more strategic decision-making. It helps in various ways such as data analysis & insights, process optimization, customer support and employee training, ultimately contributing to the overall success and competitiveness of the electronics manufacturer.

Solutions: 

 • AIR-520 Edge AI Server System with NVIDIA RTX 6000 Ada GPU Cards 

 • aiDAPTIV+ ai100 AI SSD 

 • NVIDIA AI Enterprise

Case 3-Enhancing Legal Consultation Services with GenAI and LLMs

The legal industry has seen a significant shift towards online platforms, offering accessible and reliable legal advice to clients. An online lawyer consultation platform sought to leverage this trend to expand its client base and improve service delivery. The platform not only provided legal advice but also offered a lawyer matching service to connect clients with suitable legal professionals. However, maintaining a high level of service quality posed challenges, particularly due to the labor-intensive nature of providing legal consultations and matching clients with the right lawyers. To address these challenges, the platform aimed to implement AI to deliver faster and more accurate responses to common legal inquiries, optimize the lawyer matching process, and reduce operational costs.

Solutions:

• AIR-520 Edge AI Server System with NVIDIA RTX 4000 Ada GPU Cards

• 4TB of aiDAPTIV+ ai100 AI SSD

• No-Code GUI for Model Fine-Tuning