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Quality Policy Values


To Achieve Customers Overall Satisfaction

“Permanent Commitment to Customers” to promise customers the highest quality of products and services, Advantech announces its 3C quality policy as the driving force gene of self-growth.

Advantech that overall customer satisfaction can only be achieved by continuous improvement and an enterprising spirit, along with close cooperation and growing together with our customers and production partners.


Continuous Improvement and Innovation is Our Routine

Advantech ensures continuous innovation in production quality and reliability through three major systems: Design Quality Assurance (DQA), Manufacturing Quality Assurance (MQA) and Customer Quality Assurance (CQA).


Apply Closed-Loop Feedback Mechanism

Advantech’s continues monitoring and improvement, lower year over year product return rates with high customer satisfaction and proactive strong cooperation with suppliers resulted in reduction of annual expenditures of NT$100 million, showing Advantech’s serious commitment to being responsible for environmental protection and care for social resources.

Policy Directions

Design Quality

Focus on the improvement of our design quality management system, strictly controlling all product design. We work is not only to satisfy our customers, but strive to exceed customer expectations.

Manufacturing Quality

In implementing a production quality management system, our processes must actively conform to international quality certifications and self-expect to exceed current standards and lead the industry.

Customer Quality

Through a complete client-side quality management system we listen with concern customer opinions, respond to any problems they encountered, and provide assistance in timely resolution.

Supplier Quality

Advantech devote technical products for smarter city and IoT solutions in the aspect of research, production and sales and achieve the enterprise aim for happiness and satisfaction in life.

Advantech volunteers to do the best in CSR improvement. In order to accomplish these aspects, Advantech’s suppliers shall follow the management guidance of CSR and comply with the following requirements:

  • Labor
  • Health and Safety
  • Management System
  • Ethic
  • Environmental