iPlanet Care provides options to call for service when needed, or 1, 2, or 3 year coverage plans with a much better service rate. We will confirm the visit time with the customer and arrange an engineer to bring repair parts the next day, checking the defective unit onsite at the customer’s appointed place.
iCare Onsite Service Engineer will try every possible way to complete the assigned service, working with the greatest degree of professionalism to meet all the customer's requirements and ensure that all normal operations can resume as soon as possible!
- Parts / Components will be replaced with the same or higher level of quality components during the warranty period.
- Have a repair engineer at your location the next day.
- Enjoy guaranteed product assurance and maintenance service.
- Rapid response-time and repair-time commitment.
- Service content may differ at particular facilities or in different countries.
- Onsite service is only available in China and Taiwan at this moment. Open a service request to check if your region is qualified for this program.
- Advantech reserves the right to change program at any time without prior notice.