Project introduction
To establish a successful restaurant, the provision of prompt, efficient, and high-quality service is essential. Advantech iscommitted to helping business owners increase operational efficiency and reduce customer wait times. For this project,a well-known beef noodle restaurant chain in China implemented Advantech’s mobile table service tablet to enhance theoverall service and customer satisfaction.
To date, the restaurant chain has established more than 120 restaurants throughout most cities in China. These restaurantsoffer a wide variety of high-quality products; the most notable of which is their bowl of authentic beef noodles. However, withthe chain’s increasing popularity, customers were soon facing length queues for ordering and payment. In order to streamlinethe ordering and payment processes, the restaurant adopted Advantech’s AIM-37 tablet to enable mobile table-based service.The results of implementing this solution were extremely positive.
Product Developed
▪ Advantech’s AIM -37 10” industrial-grade tablet
▪ Advantech’s AIM-37 shoulder strap
System Requirements
▪ Industrial-grade tablet with embedded 2D barcode scanner
▪ 10” display and support for Windows 10 IoT OS
▪ Battery can support up to 8 hours operation
▪ IP54-rating for protection from water and dust ingress
Solutions
Real-time Ordering Management with Mobility Service
Integrated with POS software, Advantech’s AIM-37 tablet supports wireless datatransmissions for order management and was deployed to facilitate table-based ordering.The compact, lightweight design means staff can easily carry the highly portable devicearound the restaurant to service customers. After an order is placed, the data is immediatelytransmitted to the chef in the kitchen to ensure rapid fulfilment. Managers can also use thetablet to manage the table, customer orders, and service status.
Rapid Payment via Integrated Barcode Scanner
Embedded with a 2D barcode scanner, the AIM-37 tablet allows 1D/2D barcodesto be used for mobile payment service. For example, staff can quickly processpayments using 2D payment barcodes from an electronic wallet, such as Wechatpay or Alipay. This simplifies the overall payment process and reduces wait timesfor improved customer satisfaction.
IP54-Rated Front Panel Protects Against Water, Oil, and Dust
AIM-37 features an IP54-rated front cover that prevents the ingress of water,dust, and oil. In addition to making the tablet easy to clean, the IP65-rated frontcover protects the sensors from interference to ensure that AIM-37 provides areliable and stable mobile payment solution for hospitality applications.
Benefits
- Reduced customer wait times with the provision of mobile services
- Improved customer satisfaction
- Real-time order management and data transmissions
- Mobile payments speed up operations for increased efficiency
