ESBC design in service stands at customer’s point of view to provide service procedure that assists customers accomplishes their own design.
- Inquiry & Consulting Service
- Design & Reference Document
- Validation-Integration & Debugging
- Product Assurance & Delivery
- End of Life Service & Migration
Inquiry & Consulting Service
Advantech’s ESBC team is your on-site consulting engineer, providing suitable solutions and recommendations to make it easier for you to choose the ideal product for your hardware and software platform. A comparison of ESBC product performance and power consumption data together with product a selection guide can help you or your customers to plan your system development smoothly. In addition to providing recommendations based on product feasibility and technical aspects, Advantech’s ESBC team can also offer a proposal regarding which systems can help you avoid potential risks. We primarily provide off-the-shelf products to reduce costs for customers, or we can customize products according to requests. Evaluation boards are even ready for customers for further technical design study.
ESBC offers:
- Product consulting and recommendations
- Product selection guide
- Product performance and power consumption tables
- Off-the-shelf products vs. customization requests
- Evaluation board design consulting
Design & Reference Document
Our ESBC team provides various product design documents as a reference for customers (e.g., 2D/3D single-board computer (SBC) board/thermal solution mechanical drawings, assembly guides, application notes, user manuals, thermal solutions, and Windows drivers/images/BSP). Design reference and suggestion for thermal solution is also part of our service. We can help you or your customers to review schematic and layout if products design with carrier board by referencing ESBC evaluation board. We also provide evaluation board schematic and layout checklist.
ESBC offers:
- 2D/3D SBC/thermal solution mechanical drawing
- User manuals
- Assembly guides
- Application notes
- Thermal simulations
- Windows drivers/images/BSP
Validation-Integration & Debugging
Before moving to design validation after completing a design, you or customers can call on our ESBC team to assist with choosing the right peripherals and thermal solutions to complete the design. Regardless of whether your requirements are related to memory, storage, Wi-Fi, extension modules, fanless heatsinks, or coolers, we can help you transform your system into a digitalized IoT solution. Following a comprehensive SOP, our FAEs are experienced and dedicated to assisting you with redundancy systems, debugging, analysis, or simply providing suggestions. During validation, we can also able to customize your BIOS to fit your system design (e.g., Fast Boot, customized logo and boot sequence).
ESBC offers:
- SBC board-type or system-based thermal consulting service
- Mock-up sample and production
- Redundancy systems and debugging
- Analysis
- Solutions or suggestions
Product Assurance & Delivery
Advantech ensures the quality of all of its products, from proof-of-concept to mass production through to new product introduction. Our design quality assurance procedure requires new products to pass quality testing before moving to next stage of production, and quality control measures are in place to guarantee product quality prior to shipping, which we do directly from our manufacturing factory to a location specified by you. This not only guarantees product quality but also shortens customer delivery times.
End of Life Service & Migration
Markets and the world in general are intrinsically dynamic, and today’s new products could become superseded within very short time. To help you make the right decisions, we provide product change notifications and a last-time buy service to notify you when we are planning a new design or modifying an existing product before products are moved to end-of-life. Our ESBC team is always here for you and your customers, regardless of your needs may be.
ESBC offers:
- Product change notification
- Last-time buy/last shipment
- Product migration proposals
