We understand how much you care about your hardware investment.
Whether it’s an issue with efficiency, budget control, or after sales support, Advantech iCare Service Packages are here to help!
Good reasons for having iCare Service Packages
- Protection: Enjoy peace of mind, knowing system reliability is assured
- Savings: We help simplify your budget planning by providing the best value service package, customized for your particular industry
- Efficiency: Advantech provides the best response time, and time-to-repair commitment
iCare Service Packages Ready to Go!
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Advantech iPlanet Care prepares 3-to-6 month, and 1-to-3 year extended warranty service to help you manage maintenance budget in advance. -
iPlanet Care provides options to call for service when needed, or 1-2-3 year coverage plans with a much better service rate. Our engineer will bring repair parts the next day and check the defective unit at the customer’s appointed place.
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iPlanet Care provides next-day Advanced Replacement Service with 1-2-3 year contract. We in advance prepare replacement units for you; enable reliable parts and components for exchange by next day shipment to your place. -
iCare Pick up Service helps you deliver defective products for repairing. We have per call or 1-2-3 year next-day Pickup service. You can simply call the Advantech Repair Center to arrange a pickup of the defective unit, which also reduces the risk of damage during transportation.
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iPlanet Care Health Checkup Service performs hardware maintenance and checkups at your location. The service is provided on periodical or per call basis; we will customize it to fit the conditions of your application. -
Your product is guaranteed a repair turnaround time between 24 and 48 hours after we receiving the defective unit. Fast Repair Service allows you to resume normal operations in the shortest possible time, and minimize system downtime.
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iPlanet Care can customize supply chain service to meet your requirements. We offer refresh, software/hardware upgrade, and revision control; help you optimize system performance and extend equipment life cycles. -
iCare Upgrade Service enable you to upgrade old hardware without paying the full price for new replacements. We will evaluate the specifications of hardware upgrade and test the compatibility and stability.
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We help you to build tailored periodical self-check-up system and remote monitoring system (with Adavntech SUSIAccess) on project basis. Other supplement services such as installation, training, monitoring, maintenance, and repairing services are also available to fit your needs. -
ADDInclusive covers all repairs, even if the damage was caused by the user. It applies for a period of 3 to 5 years.
