As urban water supply systems age, failures become more and precious water resources are wasted through invisible losses and leaks. Occasionally, equipment failure even leads to water supply suspensions, which cause inconvenience to citizens in their daily lives. To improve the consuming efficiency and the water supply service quality for the water resources, a people-friendly policy was initiated by Xi’an City in China, by changing the fundamentals of the tap water supply platform for all of Xi’an. In this way, the operation status of the equipment at every single water supply platform in the city will be monitored in real-time through IoT technology. After selecting the first group of testing areas, the water company was commissioned to oversee the entire program and to solicit excellently performing vendors throughout the country to turn the government’s policy into reality through the joint efforts of these vendors. In this process, Advantech was selected as a consortium member organized for the people-friendly policy as a provider of “communication technology” services for the new platform.